We want you to be genuinely satisfied with the work carried out by PlumbCare Solutions Sdn Bhd. This policy explains how we handle re-work, refunds and returns of supplied parts.
Workmanship
If a repair or installation covered by our 12-month workmanship warranty develops a fault due to our work, we will return and put it right at no additional labour cost. Please contact us as soon as you notice an issue so we can inspect it promptly.
Refunds on services
- If we are unable to complete a job we quoted for, any deposit relating to the uncompleted portion is refunded.
- Where a completed service has not been performed to a reasonable standard and cannot be satisfactorily remedied, we will discuss a fair partial or full refund of the relevant labour charge.
- Diagnostic and assessment fees for work carried out are non-refundable, but are credited toward the repair if you proceed.
Supplied parts and products
Parts and appliances we supply carry the manufacturer's warranty. Unused, undamaged items in their original packaging may be returned within 7 days of installation, subject to the supplier's return conditions. Custom-ordered or specially sourced items may not be returnable.
How to request a refund or re-work
Contact us by phone on +60 12-880 5573 or email [email protected] with your invoice reference and a description of the issue. We aim to acknowledge every request within two business days and to arrange an inspection where needed.
Approved refunds
Where a refund is agreed, it is processed to your original payment method or by bank transfer within 14 business days.