This Privacy Policy explains how PlumbCare Solutions Sdn Bhd ("we", "us", "our") handles personal information when you use plumbcare.help or engage our plumbing and electrical services. We are committed to handling your data responsibly and in line with Malaysia's Personal Data Protection Act 2010 (PDPA).
Information we collect
We only collect what we need to respond to you and carry out work:
- Contact details you provide — name, email address, phone number and the address where work is needed.
- Job details — the description of the issue and any information you share about your property.
- Technical data — basic, non-identifying information such as browser type collected through cookies (see our Cookie Policy).
How we use your information
- To respond to enquiries and provide quotes.
- To schedule, carry out and follow up on services you request.
- To issue invoices and keep proper business records.
- To improve our website and the service we offer.
Sharing your information
We do not sell your personal data. We only share information where it is necessary to deliver a service — for example with a technician assigned to your job — or where we are required to by law.
How long we keep it
We retain personal information only as long as needed for the purpose it was collected, plus any period required for tax and legal record-keeping. After that, it is securely deleted or anonymised.
Your rights
You may request access to, correction of, or deletion of the personal data we hold about you, and you can withdraw consent to marketing contact at any time. To do so, contact us using the details below.
Contact us
Questions about this policy or your data can be sent to [email protected] or by phone on +60 12-880 5573.